Common Questions

Are Julbo glasses available with a prescription?

Many Julbo frames can be fitted with a wide range of prescription lenses. For more details, contact Opticus at 1-800-870-5557 or visit their site at www.opticus.com. Opticus has been doing prescriptions for us for many years. We do not do prescriptions here at Julbo.

On the "Lenses" page on the website, under "Julbo Lens Technologies," there appears to be a little car in a crossed out circle. Does this mean it is not appropriate for driving?

Anything with a Category 4 lens is generally regarded as too dark for normal driving conditions.

Does Julbo ship outside the US? 

We do not ship outside the US.

Can I send back the glasses if I don’t like them or they don’t fit?

Customer satisfaction is our goal. If you are unsatisfied with your product, you may return it within 30 days for a full refund or an exchange (shipping charges are nonrefundable). Send them back to the address on the pack slip with a copy of the pack slip and this form. Note: Julbo USA will only accept returns from customers in the US.

Please print out this form (PDF), fill it out and include it in your package.

Attn: Returns
Julbo, Inc.
296 Avenue D; Ste 10
Williston, VT 05495

How do I send back my glasses for repair?

Please follow the instructions on the Warranty and Repairs page.

What's the best way to clean Julbo lenses?

We recommend washing lenses with warm water and drying with a microfiber cloth. Especially dirty lenses can be cleaned with optical cleaning fluid.

Do you sell frames only—without the lenses—for customers who require prescription glasses?

At this time we do not.

How do I remove and reattach the Race strap?

Follow the instructions on this page.